Clae Wellness

Clae Wellness (“Clae”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with Clae Wellness, including through our website, enquiry forms, bookings, communications and services.

By using our website or engaging with Clae Wellness, you agree to the terms of this Privacy Policy.

1. Who We Are

Clae Wellness is a luxury reformer Pilates and wellness experience provider, delivering private reformer sessions into residences, hotels, retreats, events and private environments across London, the South East and selected UK-wide locations.

For the purposes of UK data protection law, Clae Wellness is the data controller responsible for your personal information.

For any privacy-related enquiries, you can contact us at:

Email: hello@claewellness.com
Website: Clae Wellness

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Billing or booking information
• Event or booking details
• Guest numbers
• Location or venue information
• Health or wellness information voluntarily disclosed to us
• Communication preferences
• Any other information you submit through forms, email or direct communication

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookie and analytics data

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange and manage bookings
• Deliver Clae Wellness services
• Communicate regarding experiences, logistics and scheduling
• Send important operational updates
• Improve our website and customer experience
• Maintain security and prevent misuse
• Comply with legal or regulatory obligations
• Send marketing communications where consent has been provided

We only process personal data where we have a lawful basis to do so under UK GDPR.

4. Health & Wellness Information

Some Clae Wellness experiences may involve physical activity.

Where relevant, you may voluntarily provide health or wellbeing information to help us deliver sessions safely and appropriately. Any such information is treated sensitively and only used for operational and safety purposes connected to your booking.

We do not intentionally collect unnecessary medical data.

5. Marketing Communications

If you opt in to receive updates from Clae Wellness, we may send occasional communications regarding:

• Experiences
• Retreats
• Partnerships
• Launches
• Wellness offerings
• Editorial or brand updates

You may unsubscribe at any time using the unsubscribe link in communications or by contacting us directly.

6. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties where necessary to operate our services, including:

• Booking or scheduling platforms
• Payment providers
• Website and hosting providers
• Analytics providers
• Professional advisers
• Operational partners or instructors involved in delivering your experience

All third parties are expected to handle your information securely and lawfully.

7. Payment Information

Payments may be processed through secure third-party payment providers.

Clae Wellness does not store full payment card details on its own servers.

8. Data Retention

We retain personal information only for as long as reasonably necessary:

• To provide our services
• To manage bookings and relationships
• To comply with legal, tax or regulatory obligations
• To resolve disputes or enforce agreements

When information is no longer required, we aim to securely delete or anonymise it.

9. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand visitor behaviour
• Support analytics
• Enhance user experience

You can control cookies through your browser settings.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

11. Data Security

We take reasonable technical and organisational measures to help protect your information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

However, no online transmission or storage system can be guaranteed completely secure.

12. Third-Party Links

Our website may contain links to external websites or services. Clae Wellness is not responsible for the privacy practices or content of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

14. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:

Clae Wellness
Email: hello@claewellness.com
Website: claewellness.com